Privacy Policy

1. Who We Are

Createreels is an AI-powered content and short-form video creation platform.

For data protection purposes, Createreels acts as the Data Controller under the UK GDPR and EU GDPR.

Contact: [email protected]

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide, operate, and improve our Services
• Generate AI-powered content as requested
• Manage user accounts and authentication
• Process payments and subscriptions
• Communicate service updates, security alerts, and support responses
• Detect, prevent, and investigate fraud or abuse
• Comply with legal and regulatory obligations
• Improve AI models without identifying individual users, where permitted by law

4. Legal Basis for Processing (GDPR)

We process personal data based on one or more of the following legal grounds:

• Contractual necessity – to provide the Services
• User consent – where explicitly obtained
• Legitimate interests – improving platform performance and security
• Legal obligations – regulatory and compliance requirements

5. Cookies and Tracking Technologies

Createreels uses cookies and similar technologies to:

• Maintain user sessions
• Improve performance and analytics
• Personalise user experience

You can control cookies through your browser settings. Disabling cookies may affect functionality.

6. Data Sharing and Third Parties

We do not sell your personal data.

We may share data only with trusted third parties, including:

• Cloud hosting and infrastructure providers
• Payment processors
• Analytics and performance tools
• Customer support platforms
• Legal or regulatory authorities (when required by law)

All third-party providers are contractually required to comply with data protection laws.

7. International Data Transfers

Your data may be processed outside your country of residence.

When data is transferred internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide the Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When data is no longer required, it is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encryption in transit and at rest
• Secure access controls
• Regular security monitoring
• Limited internal access to personal data

Despite these measures, no system is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Under GDPR and applicable laws, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion ("right to be forgotten")
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Requests can be made by contacting: [email protected]

11. Children's Privacy

Createreels is not intended for children under 18.

We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly.

12. AI and Content Ownership

• You retain ownership of content you upload or generate
• Createreels processes content solely to deliver Services
• We do not claim ownership over your creative outputs
• You are responsible for ensuring your content complies with applicable laws

13. Automated Decision-Making

Createreels uses automated systems and AI models to generate content.

These systems do not make legal or significant decisions about users without human oversight.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be communicated via the platform or email.

Continued use of the Services constitutes acceptance of the updated policy.